Shipping / Returns
SHIPPING & RETURNS
Shipping:
- Shipping is done with USPS mainly unless it's a bulk order then we may use UPS.
- Orders are custom embroidered, or made with Direct to film and heat pressed on & processed and shipped out within 7-10 business days on average unless stated otherwise.
- FREE local pickup is available in Plant City, FL! (It's a different address then the mailing, so please ask for the address if you don't have it.
Returns:
RETURNS FOR STORE CREDIT ONLY.
Orders cannot be refunded/cancelled once paid.
Once items are shipped out we are not responsible for the handling process. If items are lost or there are issues please contact USPS:
RETURNS FOR STORE CREDIT ONLY.
Orders cannot be refunded/cancelled once paid.
Once items are shipped out we are not responsible for the handling process. If items are lost or there are issues please contact USPS:
Email Us | USPS (force.com)
If for any reason you are unhappy with your purchase, we will gladly accept your return back in its original unworn condition within 15 days from the date of delivery. You will be issued a store credit, minus any shipping and handling costs.
If for any reason you are unhappy with your purchase, we will gladly accept your return back in its original unworn condition within 15 days from the date of delivery. You will be issued a store credit, minus any shipping and handling costs.
Please allow up to 5 business days for your return to be processed.
Time Frame: Items must be RECEIVED BACK to us no later than 15 days from the date your package was delivered. NO exceptions. We suggest using a tracking method, as we are not responsible for lost packages upon return. Be sure to plan 5 - 7 days for transit time.
Not eligible: Any sale, discount, or markdown item.
Requirements: Items MUST be returned in their original condition, free of makeup stains, deodorant, perfumes, animal hair/scent, cigarette smoke, and obvious wear. Shipping and handling costs paid by Wild Cactus Threads are non-refundable and will be deducted from the issued store credit. If the item(s) returned are unable to be resold in their returned condition or are not received within the designated return window, you will be subject to a $5-$10.00 shipping & handling fee for the item(s) to be shipped back to you. Any items that require cleaning or anything deemed less than original condition by Wild Cactus Threads may incur a 15% restocking fee.
Defective Items: If you believe you received a defective item you must notify us by email within *THREE* days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions. Any item that has already been worn is not subject to be considered a "defective item" and no return or exchange is allowed.
Free Shipping: We do offer free (for the customer) shipping from time to time . That does not mean that shipping is free for Wild Cactus Threads. If you decide to not keep your item, shipping costs paid by Wild Cactus Threads will be deducted from your store credit.
Return item(s) to:
Wild Cactus Threads
907 Loganderry lane apt 103
Plant city , FL 33563
(This is NOT a store front , but is a residential home where all items are embroidered)
PLEASE INCLUDE INVOICE & REASON FOR RETURN OR A NOTE WITH THE FOLLOWING INFORMATION:
Name, E-Mail, Invoice Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, your refund may be delayed.
PLEASE INCLUDE INVOICE & REASON FOR RETURN OR A NOTE WITH THE FOLLOWING INFORMATION:
Name, E-Mail, Invoice Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, your refund may be delayed.